JOB DESCRIPTIONFemale Branch Monitoring Executive –

PositionBranch Monitoring Executive

DepartmentOperations / Administration

Job Location –SAHEED NAGAR

Job TypeFull-Time

Job SummaryWe are looking for a responsible, alert, and well-organized Female Branch Monitoring Executive to oversee the daily operations and activities of all spa branches.

The role will be responsible for monitoring branch activities remotely/through regular communication, checking daily operational data, maintaining reports, monitoring staff discipline, verifying client entries and payments, and ensuring that all branches follow company policies and procedures.

- Key ResponsibilitiesMonitor the daily activities and performance of all spa branches.
- Collect and maintain daily branch reports from each location.
- Monitor and record daily client entries, bookings, walk-ins, and services provided.
- Check daily sales, collections, discounts, complimentary services, and payment modes such as Cash, UPI, Card, etc.
- Monitor cash and digital payment reporting and identify any discrepancies.
- Track staff attendance, punctuality, grooming, discipline, and overall conduct.
- Monitor staff schedules, shift timings, leaves, and absenteeism.
- Keep track of daily revenue and branch-wise performance data.
- Verify whether all client transactions and services are properly recorded.
- Monitor cancellation, refund, discount, and complimentary-service records.
- Ensure branches are following standard operational procedures and company policies.
- Coordinate with Branch Managers/Receptionists regarding daily operational issues.
- Identify unusual activities, discrepancies, missing information,



or reporting gaps and immediately bring them to management's attention.
- Maintain branch-wise daily, weekly, and monthly reports.
- Follow up with branches for pending reports or incomplete information.
- Monitor customer complaints, feedback, and important service-related issues.
- Keep management updated regarding branch performance, staff issues, payment discrepancies, and operational concerns.
- Maintain proper confidentiality of company, staff, client, and financial information.
- Perform any other monitoring and reporting duties assigned by management.

Daily Monitoring AreasThe Executive will monitor and report on:

1. Client Activity

- Total client entries
- New and existing clients
- Walk-ins
- Appointments/bookings
- Services taken
- Client cancellations

2. Sales & Payments

- Total daily sales
- Cash collection
- UPI/Digital payments
- Card payments
- Discounts
- Refunds
- Complimentary services
- Payment discrepancies

3. Staff Monitoring

- Attendance
- Late coming
- Early leaving
- Shift compliance
- Staff discipline
- Grooming and professional conduct
- Staff availability

4. Branch Operations

- Opening and closing status
- Daily branch activity
- Service records
- Customer complaints
- Operational issues
- Inventory/consumable requirements, where applicable




- Compliance with company procedures

5. Reporting

- Daily branch report
- Branch-wise sales report
- Client entry report
- Staff attendance/discipline report
- Payment report
- Issue/discrepancy report
- Weekly and monthly performance summaries
- Required SkillsGood communication and coordination skills
- Strong observation and monitoring ability
- Good knowledge of MS Excel / Google Sheets
- Ability to maintain accurate records and reports
- Basic understanding of sales and payment reconciliation
- Good follow-up skills
- Ability to identify discrepancies and irregularities
- Responsible and trustworthy
- Good time-management and organizational skills
- Skilled communication with branch staff and management
- Preferred CandidateFemale candidate preferred
- Experience in spa, salon, beauty, hospitality, retail, or service industry will be an advantage.
- Candidates with experience in operations, branch monitoring, MIS reporting, administration, or front-office management may also apply.
- Should be comfortable communicating with multiple branches on a daily basis.

Key QualitiesAlert • Responsible • Disciplined • Organized • Good Communicator • Detail-Oriented • Trustworthy • Strong Follow-Up Skills

Reporting ToManagement / Operations Head

- Performance Will Be Measured OnAccuracy of daily reports
- Timely collection of branch data
- Identification of discrepancies
- Effective staff and branch monitoring
- Proper payment and sales reporting
- Timely escalation of operational issues
- Overall quality and consistency of branch monitoring

📌 Female Branch Monitoring Executive (Bhubaneswar)
🏢 Three Amigos
📍 Bhubaneswar