We are looking for a Customer Service Executive to join our wedding photography team. The ideal candidate will be responsible for handling client enquiries, coordinating bookings, maintaining regular communication with customers, and ensuring a smooth client experience from the first enquiry until the final delivery of photographs and videos.

- Key ResponsibilitiesHandle customer enquiries through phone calls, WhatsApp, Instagram, and other communication channels.
- Understand clients’ wedding/event requirements and recommend suitable photography and videography packages.
- Explain packages, pricing, services, deliverables, and additional options clearly to clients.
- Follow up with enquiries, quotations, and potential clients to convert leads into bookings.
- Maintain accurate records of enquiries, bookings, client details, payments, and event information.
- Coordinate with photographers, videographers, editors, album designers,



and other team members.
- Confirm event dates, venues, timings, and photography requirements with clients before the event.
- Collect key event details such as schedules, family photo lists, special moments, and client preferences.
- Provide regular updates to clients regarding editing, album selection, album design, and final delivery.
- Handle customer concerns and complaints professionally and coordinate with the relevant team for resolution.
- Ensure timely follow-ups and maintain strong relationships with clients throughout the project.
- Collect customer feedback, reviews, and referrals after successful project completion.
- Assist the sales and management team with client coordination and other customer-related activities.

📌 Customer Service Executive (Bengaluru)
🏢 Vmamba Photography Private
📍 Bengaluru