- Customer Care & Operations Team ManagerGraduate in any discipline; legal background preferred.
- 5+ years’ experience in customer care, service operations, and team management.
- Experience in leading, supervising, training, and mentoring customer support teams.
- Excellent English and Hindi communication skills.
- Strong skills in client handling, escalation management, quality assurance, and customer satisfaction.
- Proficient in Microsoft Excel, VLOOKUP, Google Sheets, MIS, reporting, and data analysis.
- Well-versed in CRM platforms, WhatsApp Business, and customer management systems.
- Experience in KPI monitoring, SLA management, performance evaluation, and workflow optimization.
- Ability to prepare and implement SOPs, training modules, and communication protocols.
- Basic knowledge of divorce, cheque bounce, property disputes, consumer matters, and legal notices.
- Ability to handle confidential and sensitive legal queries professionally.
- Prior experience in a law firm, legal-tech company, or professional services workplace preferred.
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📌 Team Manager (Kolkata)
🏢 OLQ Online Legal Experts
📍 Kolkata