Key Responsibilities

Sales & Business Performance

- Achieve monthly sales targets and profitability goals.
- Lead the team to maximize conversion, average bill value and units per bill.
- Monitor daily sales performance and implement action plans to improve results.
- Drive cross-selling and upselling across all product categories.
- Ensure every customer receives exceptional service.

Team Leadership

- Lead, motivate and coach the sales team.
- Conduct daily team briefings before store opening.
- Allocate sales targets and responsibilities.
- Monitor staff performance and productivity.
- Train new employees on products, customer service and SOPs.
- Prepare staff duty rosters and manage attendance.

Store Operations

- Ensure the store opens and closes on time.
- Maintain cleanliness, lighting, music and visual merchandising standards.
- Ensure all products are correctly displayed, tagged and replenished.
- Supervise cash handling and daily billing procedures.
- Ensure compliance with all company SOPs.

Inventory Management

- Oversee stock receiving and verification.
- Ensure accurate inventory records.
- Conduct weekly and monthly stock counts.
- Investigate stock discrepancies and report variances.
- Authorise stock transfers between branches.
- Ensure all products have correct SKUs,



barcodes and pricing.

Bridal Rental Operations

- Oversee bridal jewellery bookings and returns.
- Verify condition of rental jewellery before issue and after return.
- Ensure deposits, rental agreements and damage charges are correctly processed.
- Monitor utilisation of bridal inventory.

Customer Experience

- Resolve customer complaints professionally.
- Build relationships with repeat customers.
- Ensure customers are greeted promptly and assisted throughout their visit.
- Encourage Google Reviews and customer referrals.
- Maintain a high standard of hospitality within the store.

Administration

- Prepare daily sales and collection reports.
- Monitor store expenses and petty cash.
- Coordinate with vendors and service providers.
- Maintain employee records and attendance.
- Submit weekly business performance reports to management.

Required Skills

- Robust leadership and team management skills.
- Excellent communication and interpersonal skills.
- Sales-driven mindset.
- Good knowledge of inventory management.
- Basic knowledge of Microsoft Excel and POS systems.
- Strong problem-solving and decision-making ability.
- Ability to work under pressure.

📌 Retail Store Manager (Chennai)
🏢 Northstar Private
📍 Chennai