Project Role : Custom Software Engineering Lead
Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills : Database Management
Positive to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
This position is responsible for providing support to customers using new and emerging technologies. This is a customer-facing role during pre and post implementation launches and must have a solid understanding of all offerings to act as an escalation point for complex issues. An adept understanding and intermediate expertise in the areas of network issues, API, MSSQL, Oracle, Java, Linux, Postgres and Hana/DB2 is needed.

Roles & Responsibilities:
-Perform as a final escalation point for highly complex, visible, and sensitive client issues.




-Drive positive results in Customer Experience through timely response, and positive interaction.
-Communicate customers needs and requirements to other employees and teams.
-Provide technology expertise, work leadership, and assistance to less senior staff.
-Demonstrate self-direction in meeting targets for performance metrics to achieve daily work goals.
-Act as a Customer Support liaison during implementation of customer programs to understand product, usage and technology for post-implementation support.
-Provide ongoing support and troubleshooting for installed technical solutions by analyzing a chain of events and applying technical knowledge, following established procedures and standards.
-Ability to work within the direction and expectations of the Customer Support Work Center.
-Work closely with emerging products and emerging technologies to understand and implement support processes.
-Work highly technical and sensitive issues through to a mutua

📌 Custom Software Engineering Lead (Hyderabad)
🏢 Accenture
📍 Hyderabad