Job Description
HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai
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nInterested Candidates Please fill below mentioned details and share your CV to below mentioned email Id
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n Overall Experience in OTC Collections:
n Current CTC:
n Expected CTC:
n Official Notice Period:
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nInterested share your CV to
[email protected]
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n Job Description: OTC Collections Analyst /Senior Analyst
n Experience: 2 – 8 Years
n Process: Order-to-Cash (OTC) Collections
n Shift: Night Shift
n Work Mode: 100% Work from Office
n Job Summary
nWe are seeking a highly motivated OTC Collections Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.
n Key Responsibilities
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- Make outbound collection calls to customers regarding overdue invoices and outstanding balances.n
- Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.n
- Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.n
- Investigate and resolve payment delays, disputes, and deduction issues.n
- Maintain accurate documentation of all customer interactions in ERP/collection tools.n
- Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.n
- Meet collection targets, DSO goals, and productivity metrics.n
- Escalate high-risk delinquent accounts as per defined procedures.n
- Provide excellent customer service while maintaining a qualified collection approach.n
- Ensure compliance with company policies and client-specific requirements.n
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n Required Skills
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- 2-8 years of experience in OTC Collections / Accounts Receivable.n
- Strong experi
📌 HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai
🏢 HCLTech
📍 Chennai