- Looking for person who have worked and managed online portal and should have knowledge about order processing, cataloging, product listing,Inventory management, vendor management.
- Pre-sales and post-sales customer support via email, online chat, phone (inbound/outbound).
- Handle inquiries regarding product, stock, shipping, order status, returns/exchange, refunds. Resolve complaints, provide appropriate solutions and alternatives within the time limits.
- Listing and updating products on the company's website and increase online sales.
- Regularly creating and updating banners on the website
- Running company social media advertising campaigns.
- Formulating high-quality novel written and visual content for each social media campaign.
- Monitoring the company's brand on social media
- Monitor and maintain proper functionality of the website
- Observe the sales, promotions, marketing and social media activities over digital platforms