Key Roles &

- Responsibilities

1. Warehouse &
- Store Operations

- Assist with day-to-day warehouse/store activities, including opening and closing procedures.

- Ensure proper storage, handling, identification, and movement of products/materials.

- Maintain cleanliness, organization, and proper arrangement of the warehouse/store.

- Ensure timely inward and outward movement of stock.

1. Inventory Management

- Monitor and maintain inventory levels to ensure adequate stock availability.

- Support regular stock replenishment, physical stock verification, and stocktaking.

- Identify discrepancies between physical stock and system/records and report them to the concerned manager.

- Maintain accurate records of stock receipts, issues, transfers, and adjustments.

1. Return Store Handling Mandatory

- Manage return store operations, including receiving, checking, segregating, and recording returned products/materials.

- Coordinate with relevant departments regarding returned, damaged, defective, or rejected products.

- Maintain proper documentation and records of all returns.

- Ensure returned products are appropriately categorized for repacking, repair, replacement, rework, or disposal, as applicable.

- Follow up on pending returns and ensure timely closure of return-related issues.

1. Customer Service – Mandatory

- Assist customers with product/store-related inquiries and provide timely support.

- Handle customer queries regarding returns, replacements, exchanges, and product-related concerns.

- Resolve minor customer complaints professionally and escalate complex issues to the appropriate department.

- Maintain a customer-focused approach while ensuring company policies and procedures are followed.

1. Vendor &
- Supplier Coordination





- Coordinate with vendors/suppliers for deliveries, returns, replacements, and related documentation.

- Verify received goods against purchase orders, invoices, delivery challans, and other relevant documents.

- Follow up with suppliers on shortages, damages, discrepancies, and pending returns.

1. Documentation &
- Record Management

- Maintain and update store/warehouse records accurately.

- Maintain records related to sales, invoices, receipts, stock movement, returns, and deliveries.

- Ensure all warehouse transactions are properly documented and updated in the relevant system/register.

- Maintain organized documentation for easy retrieval and audit purposes.

1. Reporting

- Assist in preparing daily/weekly/monthly warehouse and inventory reports.

- Prepare reports related to stock levels, returns, sales, discrepancies, and other store activities as required.

- Assist in preparing presentations and other management reports when required.

Required Skills &

- Experience

- 2–5 years of relevant experience in warehouse/store operations.

- Mandatory experience in Return Store Handling / Product Returns.

- Mandatory experience in customer service, handling customer inquiries, and resolving minor complaints.

- Valuable knowledge of inventory management and stocktaking procedures.

- Experience in handling invoices, receipts, delivery documents, and stock records.

- Good coordination and communication skills.

- Basic knowledge of MS Excel, Word, and inventory/store management systems.

- Ability to maintain accurate records and documentation.

- Strong organizational skills and attention to detail.

- Ability to coordinate effectively with customers, vendors, suppliers, and internal departments.

📌 Warehouse Executive (Jalandhar)
🏢 Freewill Sports
📍 Jalandhar