Notice Period: Only Immediate joiners to 30 days' notice5 days working with 24/7 rotational shift.
- 2+years documented experience as Quality Analyst is required.
- Experience into BPO industry and experience into international process is mandatory.
- Hands on experience into 7QC is mandatory.
- Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
- Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
- Coordinate for calibration sessions and adherence towards enhancing calibrated process.