Job Title - Customer Service Representative (Chat Support)

Company-IntouchCX

Location- Hyderabad

Workspace -WFO

Department - Operations Channel Chat Support

Language -English

Hours of Operation -Rotational Night Shifts

We are looking for enthusiastic and customer-focused professionals to join our team as International Chat Process Executives. The role involves handling international customers through chat, resolving their queries, and providing a high-quality customer experience.

Key Responsibilities

Providing prompt and qualified support to customers through chat and email channels. Respond to customer inquiries and resolve issues efficiently while maintaining high levels of customer satisfaction. Accurately communicate information related to products, services, policies, and processes.

Build customer trust through empathy, active listening, and effective written communication. Investigate customer concerns and provide appropriate resolutions within defined service standards. Document customer interactions and maintain accurate records in internal systems.

Manage customer communications during critical situations and escalations. Ensure compliance with company policies,



procedures, and quality standards.

Responsibilities

- Handle customer queries through international chat support.
- Provide accurate information and resolve customer issues professionally.
- Maintain high standards of customer service and response quality.
- Follow company processes, guidelines, and quality standards.
- Document customer interactions and update relevant information.
- Meet assigned productivity, quality, and customer satisfaction targets.

Qualification Any Graduate / Undergraduate with good English communication skills.

Why Join Us

Opportunity to work with a global customer experience organization. Collaborative and inclusive work culture. Structured training and career growth opportunities. Exposure to international customers and best-in-class service practices.

If you are interested or looking for a job for immediate joining ,please come for the Interview on 25.07.2026

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📌 Walk-in || International chat Executive-Experienced Required-Immediate Joining (Hyderabad)
🏢 IntouchCX
📍 Hyderabad