Role & responsibilities

- Handle incoming and outgoing calls professionally.

- Attend patient and attendant queries and provide accurate information.

- Schedule, reschedule, and confirm doctor appointments.

- Provide information about doctors, departments, consultation timings, and hospital services.

- Coordinate with doctors, front office, nursing, billing, laboratory, and other departments when required.

- Follow up with patients regarding appointments, consultations, investigations, and other services.

- Make reminder calls for scheduled appointments.

- Handle patient complaints and escalate issues to the concerned department or supervisor.

- Maintain proper records of calls, appointments, and patient enquiries.

- Make outbound calls for patient follow-ups and service-related requirements.

- Ensure polite, empathetic, and skilled communication with patients.

- Maintain confidentiality of patient and hospital information.

- Achieve assigned call-handling and follow-up targets.

- Perform other duties assigned by the supervisor or management.

- Rotational shifts, including night shifts,

Preferred candidate profile

📌 Walk-in || Call Center Executive (Chennai)
🏢 Dr V Balaji Dr V Seshiah Diabetes Care and Research Institute
📍 Chennai