Key Responsibilities

- End-to-End UX design

- Own the user experience design from merchant onboarding to payments, refunds, reconciliation, and dispute workflows in collaboration with solution lead.

- UI Design &
- Prototyping

- Create wireframes, interactive mock-ups, and hi-fidelity prototypes for mobile, web, and embedded POS interfaces using tools like Figma, Sketch, or Adobe XD.

- Design System &

- Governance

- Develop reusable UI components and style guides aligned with SBI Payments brand and compliance needs; enforce accessibility and consistency standards.

- Compliance-Aligned Product Development

- Lead implementation of regulatory systems, CRM journeys, and merchant acquiring, reconciliation engines aligned with guidelines.

- Solution dispute and refund workflows that integrate seamlessly with NPCI/RBI modules.

- Cross-Functional Collaboration

- Work closely with solution, strategy, engineering, compliance, and business teams to ensure UX solutions align with regulatory formats (like NPCI file types) and technical constraints.

- Performance Metrics &

- Continuous Improvement





- Analyse usability data and merchant feedback to iterate on designs and optimize KPIs such as task completion rate, drop-off, and satisfaction.

Required Skills &

- Experience

- Experience in UI/UX design, preferably in BFSI, payments, fintech, or PSU-led environments.

- Solid portfolio showcasing responsive/mobile-first design, interaction flows, and merchant-facing products.

- Experience with design tools (Figma, Sketch, Adobe XD) and prototyping/testing platforms.

- Solid understanding of agile workflows, journey mapping, information architecture, and UI systems.

- Excellent communication skills, with the ability to translate complex requirements into intuitive designs.

Preferred Qualifications

- Experience with PoS systems, UPI channels, BBPS, or regulated payment ecosystems.

- Familiarity with accessibility standards, design system governance, and rapid prototyping.

- Degree in Design, HCI, or related field, additional certifications a plus.

📌 Ux And Ui Designer (Mumbai)
🏢 SBI Payments
📍 Mumbai