Globiva is looking for an experienced Training Manager from the BPO industry who has robust experience in managing both Sales and Customer Service training.
- Manage and lead the Training team for Sales and Customer Service processes.
- Design and deliver effective training programs for new hires and existing employees.
- Handle Product, Process, Sales, Customer Service and Behavioral Training.
- Monitor training performance and ensure achievement of training KPIs.
- Conduct TNI (Training Needs Identification) and implement development plans.
- Track and improve training metrics such as:
- Training Completion & Certification
- Manage and mentor Trainers and ensure adherence to training SOPs.
- Coordinate with Operations, Quality and HR teams to improve overall process performance.
- Prepare and present training MIS and performance reports to management.
- Ensure training programs are aligned with business requirements and client expectations.
Candidate Requirements
- 5+ years of experience in BPO Training, preferably with managerial/team-handling experience.
- Candidates who can join immediately or within a short notice period will be preferred.
Important Hiring Criteria
- Face-to-Face interview only No virtual interviews.
- Candidates should be available to attend interviews at the Gurgaon location.
- Candidates from nearby locations are preferred, as the role requires regular work from office.
- Candidates residing far from the location are not preferred.
Interested candidates can share their updated CV along with current location, current CTC, expected CTC and notice period.
HR Dheeraj (phone hidden)
📌 Training Manager (Gurugram)
🏢 globiva
📍 Gurugram
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