Role & responsibilities

Training Manager - International Banking

Key Responsibilities

Training Strategy & Delivery

- Develop and execute comprehensive training strategies aligned with business objectives.
- Lead recent hire onboarding, process training, refresher training, and continuous learning initiatives.
- Deliver training programs on International Banking products, regulations, compliance requirements, and operational procedures.
- Ensure smooth transition of trainees from training to production environments.

Content Development
- Design, develop, and update training materials, SOPs, process guides, assessments, and learning modules.
- Create engaging classroom, virtual, and blended learning content.
- Ensure all training content is updated in line with regulatory and business changes.

Banking Domain Training

- Conduct training on:

- KYC/KYB Processes
- AML & Financial Crime Compliance

- Customer Due Diligence (CDD)

- Enhanced Due Diligence (EDD)

- Trade Finance Operations

- SWIFT Payments
- Corporate Banking & Retail Banking Operations

- Sanctions Screening

- Regulatory Compliance Requirements

Team Leadership

- Lead and develop a team of trainers and training specialists.
- Conduct train-the-trainer sessions and coaching programs.
- Drive team performance through regular feedback, mentoring, and development plans.
- Manage training schedules, resource planning, and certifications.

Performance & Quality Management
- Monitor training effectiveness through assessments, certifications, and performance metrics.
- Analyze post-training performance and identify learning gaps.
- Collaborate with Quality and Operations teams to improve productivity and accuracy.




- Track key training KPIs and prepare management reports.

Stakeholder Management
- Partner with Operations Managers, Compliance Teams, HR, and Business Leaders to identify training needs.
- Support business transformation, migration, and process transition projects.
- Participate in client meetings and training governance reviews.

Compliance & Audit Support
- Ensure training compliance with internal policies and regulatory requirements.
- Support audits by maintaining training records, certifications, and documentation.
- Drive mandatory compliance and regulatory training programs.

Required Qualifications
- Bachelor's Degree in Banking, Finance, Commerce, Business Administration, or related field.
- MBA or relevant postgraduate qualification preferred.
- Certified Trainer or Learning & Development certifications are advantageous.

Experience Required
- 8-12 years of overall experience in International Banking Operations, Learning & Development, or Banking Training.
- Minimum 3-5 years of experience managing training teams.
- Strong exposure to KYC, AML, KYB, Trade Finance, Payments, and Banking Operations.
- Experience in BPO, Shared Services, Banking Captives, Global Operations, or Financial Institutions preferred.




- Proven experience handling large-scale training programs and stakeholder engagement.

Key Skills
- International Banking Operations
- Training Management
- Learning & Development
- KYC/KYB
- AML Compliance
- Trade Finance
- SWIFT Payments
- CDD & EDD
- Instructional Design
- Team Management
- Stakeholder Management
- Quality Improvement
- Performance Coaching
- Change Management
- Leadership Development
- Training Need Analysis (TNA)

Key Performance Indicators (KPIs)
- Training Effectiveness Scores
- Speed to Competency
- Certification Pass Rates
- New Hire Success Rate
- Productivity Improvement
- Quality and Accuracy Metrics
- Compliance Training Completion
- Employee Engagement Scores
- Training SLA Adherence

Preferred Candidate Profile
- Strong understanding of International Banking and Financial Crime Compliance processes.
- Exceptional facilitation, communication, and presentation skills.
- Experience managing trainer teams in a fast-paced operational environment.
- Ability to engage with senior stakeholders and business leaders.
- Proven track record in driving training transformation and performance improvement initiatives.
- Available to join immediately or within 15 days.

Location: Chennai Shift: Night Shift / Flexible based on business needs

Notice Period: Immediate Joiners Preferred (0-15 Days)

Reporting To: Senior Training Manager / Director - Learning & Development / Operations Head

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Preferred candidate profile

Immediate Joiner Preferred

Excellent communication

Flexible for Shifts

Share your CV to [email protected]

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📌 Training Manager - International Banking (Chennai)
🏢 TP
📍 Chennai