Job Summary The Quality Analyst/Processor for the Title and/or Tax function is responsible for executing quality checks and ensuring accuracy, compliance, and efficiency in Title processing and/or Tax certifications. This role supports quality assurance initiatives by performing audits, identifying defects, and contributing to process improvements to ensure high-quality and compliant outputs.
Key Responsibilities
- Perform quality checks on Title and/or Tax certifications
- Ensure adherence to regulatory requirements, state laws, and client-specific guidelines
- Identify defects, document errors, and support root cause analysis (RCA)
- Provide actionable feedback to operations teams to improve accuracy and performance
- Track and maintain quality metrics such as accuracy, error rates, and TAT
- Participate in calibration sessions to ensure consistency in quality evaluations
- Review documentation for completeness, correctness, and compliance
- Assist in maintaining standard operating procedures (SOPs) and process documentation
- Support internal and external audits by providing required data and insights
- Collaborate with operations and quality leads to implement corrective and preventive actions (CAPA)
• Ensure proper documentation and reporting of quality outcomes
Key Skills & Requirements
- Basic to strong understanding of Title and/or Tax processes
- Experience in quality checking, in Title Process/Tax Process
- Knowledge of compliance requirements and quality standards
- Solid attention to detail and data accuracy
- Analytical thinking and problem-solving skills
- Good communication skills for providing feedback and reporting issues
• Ability to work with quality tools, checklists, and reporting systems