We are looking for an enthusiastic Telecaller to promote and sell holiday/travel packages to customers. The candidate will be responsible for making outbound calls, understanding customer travel requirements, explaining suitable holiday packages, and converting enquiries into bookings.
Key Responsibilities
- Make outbound calls to prospective customers regarding holiday/travel packages.
- Understand customer requirements such as destination, budget, travel dates, and number of travellers.
- Explain holiday packages, itineraries, inclusions, pricing, and offers clearly.
- Handle customer queries and provide suitable travel package options.
- Follow up with interested customers and convert leads into bookings.
- Maintain proper records of calls, enquiries, follow-ups, and bookings.
- Achieve daily/weekly/monthly calling and sales targets.
- Coordinate with the travel/operations team for booking and customer requirements.
- Build good relationships with customers and provide excellent service.
Requirements
- 0–3 years of experience in Telecalling, Telesales, Travel Sales, Holiday Packages, or Customer Service.
- Freshers with good communication skills can also apply.
- Valuable verbal communication and convincing skills.
- Basic knowledge of MS Office/CRM is preferred.
- Ability to handle customer queries professionally.
- Knowledge of domestic/international travel destinations will be an added advantage.