Organization: Chate Homeopathy Clinic

Job Title: Telecaller

Job Overview

Chate Homeopathy Clinic is looking for a friendly, confident, and patient-focused Telecaller to join our team. The role involves communicating with patients over the phone, managing follow-ups, confirming appointments, handling patient inquiries, and ensuring patients receive timely assistance and support throughout their clinic journey.

Key Responsibilities

- Make outbound calls to patients for consultation and treatment follow-ups.

- Contact patients to confirm upcoming appointments and provide timely reminders.

- Follow up with patients who have missed their scheduled appointments and assist with rescheduling.

- Handle patient inquiries related to appointments, doctor availability, clinic services, and general procedures.

- Communicate with patients regarding their scheduled follow-up visits and clinic instructions.

- Maintain clear and accurate records of calls, follow-ups, appointments, and patient responses.

- Update patient details and interaction records in the clinic management system.

- Coordinate with doctors and the front desk team regarding patient appointments and follow-up requirements.

- Listen to patient concerns and ensure relevant issues are communicated to the appropriate team.

- Maintain a polite, professional,



and empathetic approach during every patient interaction.

- Build and maintain positive relationships with patients through regular and effective communication.

- Complete assigned daily calling and follow-up activities within the required timelines.

Qualifications

- Graduate in any discipline preferred.

- Freshers with positive communication skills are encouraged to apply.

- Previous experience in telecalling, customer support, patient coordination, or healthcare will be an added advantage.

Skills & Requirements

- Good verbal communication skills in Marathi, Hindi, and/or English.

- Confident and comfortable speaking with patients over the phone.

- Pleasant, polite, and patient-friendly personality.

- Good listening, communication, and interpersonal skills.

- Ability to handle patient queries professionally.

- Basic computer knowledge and data-entry skills.

- Good follow-up and coordination abilities.

- Strong attention to detail while maintaining patient records.

- Ability to manage daily calling activities and work within timelines.

- Professional, responsible, and service-oriented approach.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Tele Caller Executive (Swargate)
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