Job Title : Field Technical Support Executive - Network & Security, (It's a Non-IT profile) Location : Mahalakshnipuram, Near Rajajinagar Metro Station Job Type : Full time Job Summary: We are looking for a highly motivated and skilled Field Technical Support Executive to join our team. The ideal candidate will have a strong understanding of networking and cybersecurity concepts, excellent communication skills, and a passion for helping customers resolve their technical issues. As a Customer Support Executive, you will be the primary point of contact for customers, providing solutions to technical problems and ensuring a positive customer experience.

Key Responsibilities: Technical Support : Provide high-quality support for network and security products/services, including firewalls, VPNs, routers, switches, and other security tools.

Issue Resolution : Diagnose and troubleshoot hardware and software issues related to network connectivity, security breaches, and configuration.

Customer Communication : Handle customer inquiries through various channels (phone, email, chat) in a professional and timely manner.

Testing : Evaluating and verifying the products its functionality and ensuring it operates as intended Incident Management : Log and track customer support tickets, prioritize issues based on severity, and escalate unresolved cases to higher-level technical teams as needed.

Documentation : Maintain accurate records of customer interactions and problem resolutions in the support system, ensuring all actions and solutions are thoroughly documented. Training & Guidance :



Educate customers on the best practices for using products and services to prevent future issues and ensure a secure network environment.

Collaboration : Work closely with internal teams, including Sales, Product Development, and Engineering, to ensure customer feedback is shared for product improvements.

Stay Updated : Keep up-to-date with industry trends, security threats, and product updates to provide the most accurate and effective solutions to customers.

Qualifications: Education : Diploma or Bachelor’s degree in Computer Science, EEE , ECE or a related field (or equivalent work experience).

Experience : Fresher or 1-2 years of experience in customer support, preferably in the network and security industry Technical Knowledge : Strong understanding of networking protocols (TCP/IP, DNS, DHCP) and security concepts (firewalls, intrusion detection systems, encryption). Problem-Solving Skills : Ability to analyze complex technical issues and provide clear and effective solutions.

Communication Skills : Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical customers. Customer-Oriented : Strong customer service skills with a focus on providing a positive customer experience.

Team Player : Ability to work collaboratively with cross-functional teams and manage time effectively in a fast-paced environment.

Benefits: Competitive salary and performance-based incentives Paid time off and holidays Professional development and training opportunities A collaborative and dynamic work environment How to Apply : Interested candidates are invited to submit their resume and a cover letter explaining their qualifications and interest in this position.

📌 Technical Support Executive (Bengaluru)
🏢 USP INTEGRATED
📍 Bengaluru