ONLY APPLY IF YOU ARE FROM MOHALI , TRICITY OR NEARBY AREAS IN PUNJAB

Job Title: Technical Support Executive – Electrical & Electronics

Company: ITC India Pvt. Ltd.

Location: Mohali, Punjab

Experience: Fresher

Qualification: B.Tech / Diploma – Electrical / Electronics

Employment Type: Full-Time

Job Summary

ITC India Pvt. Ltd. is looking for a Technical Support Executive to work with our testing and calibration laboratory. The role is suitable for fresh B.Tech/Diploma candidates from Electrical and Electronics backgrounds who are interested in technical coordination, customer support, testing-related documentation, and laboratory operations.

Key Responsibilities

- Coordinate with customers regarding testing and laboratory service requirements.
- Handle customer calls, inquiries, and follow-ups professionally.
- Understand basic customer requirements related to electrical/electronic product testing.
- Coordinate with the technical and laboratory team regarding testing requirements and status.
- Assist in preparing and maintaining testing-related documents and records.
- Prepare and update MS Excel sheets, trackers, reports, and databases.
- Prepare and maintain documents using MS Word.
- Maintain customer information, testing details, quotations, reports, and other records.
- Coordinate with customers regarding samples, required documents, testing status, and reports.
- Assist the team in checking documents and information for accuracy and completeness.




- Support QA and quality-related documentation as per internal procedures.
- Maintain proper filing and records of laboratory and customer documents.
- Follow up with internal teams and customers for pending information or requirements.
- Escalate technical queries or issues to the concerned senior/technical team.
- Assist in day-to-day laboratory coordination and documentation activities.

Required Skills

- Valuable understanding of basic Electrical / Electronics concepts.
- Good communication and customer-handling skills.
- Basic to good knowledge of MS Excel and MS Word.
- Good documentation and data management skills.
- Good follow-up and coordination skills.
- Attention to detail and accuracy.
- Willingness to learn about testing, calibration, laboratory processes, and quality documentation.
- Comfortable with customer calling and regular office coordination.

Eligibility

- B.Tech / B.E. – Electrical / Electronics
- Diploma – Electrical / Electronics
- Freshers can apply.
- Candidates with internship or academic project exposure in testing/electrical/electronics will also be considered.

Why Join Us?

- Work exposure in a professional testing and calibration laboratory.
- Opportunity to work with technical and laboratory teams.
- Practical exposure to testing-related documentation and customer coordination.
- Training and learning opportunities for fresh engineering candidates.
- Career growth based on performance.

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