Technical Operation Center

Experience : 5 to 9

Location : Bangalore

Required / Mandatory Knowledge/Skills

- Hands-on experience in ServiceNow / Any Other ITSM tool and well versed with reporting / generating data for the operations.
- Hands-on experience monitoring infrastructure and application components using Dynatrace.
- Hands-on experience with Control M batch job monitoring tool, Filtering the jobs, checking the job status, drill down on a job, take actions when job fails, monitor dependencies and SLAs of Jobs, Scheduling Jobs and rules, defining dependencies, setting up / enhancing alerting on jobs
- Proven verbal and written communication skills, which will be key in driving customer communication during critical events.
- Proven understanding of ITIL framework
- Identifying Process Improvement opportunities, preparing transparent solutions, and presenting them to the PwC/ Client leadership team.
- Experience working on monitoring / alerting enhancements and bring value to the operations.
- Prior experience with identifying and enabling automation opportunities for Batch Jobs and other BAU activities.
- Ownership of Internal Training and Process Refreshers for new hires and existing team members.




- Experience working in Managed services environment providing initial triage of incidents related to batch jobs and other cloud / on-prem infrastructure components.
- Must be able to identify Business Impacting issues and initiate / lead Major Incident bridges to mitigate the impact as soon as possible.
- Must be willing to work in shifts, provide hand-over to global teams, and provide on-call support as per business needs.

Preferred Knowledge/Skills:

- Prior experience working in a GlobalCommandCenter/ Technical OperationsCenterrole.
- Take complete ownership of Incidents and tasks and ensure escalation free delivery.
- Reviewing the SOPs of the team and ensuring client approval has been obtained before publishing them on the ITSM platform.
- Mentoring the junior members of the team.
- Should be able to run and analyze reports to find out trends of issues.

Certifications Required: ITIL Foundation, BMC Certified Associate: Control M 21.x for Operators, Public Cloud (Azure / AWS) Certification. Certifications Preferred: BMC Certified Associate: Control M 21.x for Schedulers or Administrators, Dynatrace Associate Certification.

📌 Technical Operation Center (Bengaluru)
🏢 PwC
📍 Bengaluru