Support Engineer 2 (Bengaluru)

Support Engineer 2 (Bengaluru)

27 Sep
|
Supreme Solutions
|
Bengaluru

27 Sep

Supreme Solutions

Bengaluru

Job Responsibilities

- Hands-on experience in Anti-Spam / Email Security solutions

- Monitor Anti-Spam systems, mail traffic, alerts and system health

- Troubleshoot SMTP traffic, mail flow and email delivery issues

- Perform first-level troubleshooting and coordinate with OEM/L2 teams for critical issues

- Basic troubleshooting of network, firewall, routing and connectivity-related issues

- Perform installation, configuration, integration and acceptance testing at customer sites

- Coordinate with customer/NOC teams for incident resolution and service activities

- Analyze system/application logs and identify the root cause of issues

- Raise and coordinate support cases with OEM/TAC teams

- Prepare daily/weekly reports, incident reports and RCA documentation

- Perform preventive maintenance, upgrades and patch activities as required

📌 Support Engineer 2 (Bengaluru)
🏢 Supreme Solutions
📍 Bengaluru

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