Responsible for the day-to-day management of the Customer Service team and its activities.
Job Requirements
- Managing a team of customer service associates, focusing on time and attendance, performance reviews, and career development.
- Enabling team members to solve problems and empowering them, when appropriate, to implement solutions on their own.
- Investigating and resolving customer issues; building and maintaining strong business relationships with customers.
- Establishing customer service work processes and standards in line with organizational customer service initiatives and goals.
What your background should look like
Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible qualified level experience