We are looking for an enthusiastic and communication-skilled Telecaller Staff to handle customer calls, generate leads, follow up with existing customers, and provide information about our products and services.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Explain products, services, offers, and company information clearly.
- Generate and follow up on leads through telephone calls.
- Handle customer enquiries and provide appropriate information.
- Maintain regular follow-up with interested customers.
- Record call details, customer requirements, and follow-up status.
- Coordinate with the sales and support teams when required.
- Achieve daily/weekly/monthly calling and follow-up targets.
- Maintain professional communication with customers.
- Handle customer complaints and forward unresolved issues to the concerned department.
- Maintain customer data and call records accurately.
Required Skills
- Valuable communication skills in Odia, Hindi, and English.
- Pleasant and confident telephone manner.
- Basic computer knowledge.
- Ability to explain products/services effectively.
- Good listening and interpersonal skills.
- Ability to handle multiple customer calls and follow-ups.
- Target-oriented and willing to learn.
Qualification
- Minimum 12th Pass / Graduate preferred.
- Freshers are welcome.
- Previous telecalling, sales, customer support, or BPO experience will be an advantage.
Pay: From ₹8,000.00 per month
Work Location: In person
📌 Sr. Telecaller (Cuttack)
🏢 Sainaatech IT Solutions
📍 Cuttack
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