- Handle guest inquiries, feedback, complaints, and service recovery professionally.
- Manage the day-to-day operations of the spa
- Should have worked in a luxury spa before and should be able to successfully handle guest escalations and deliver a luxury spa experience for guests who book the service
- Ensure consistently high standards of guest service and spa treatments.
- Capture guest preferences and ensure that the spa journey is reflective of the brand
📌 Spa Manager (Mumbai)
🏢 Lodha
📍 Mumbai
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