Social Media & CRM Manager

We’re looking for a creative, customer-focused and energetic person to manage our social media presence and customer interactions.

Key Responsibilities

- Manage Imamom’s social media accounts and daily content.
- Capture basic photos and videos for social media content.
- Create and post Stories, Reels & Posts.
- Plan and execute digital and social media campaigns.
- Respond to customer messages, comments and enquiries.
- Manage online orders and coordinate with the team for timely fulfilment.
- Maintain regular customer follow-ups and CRM records.
- Handle customer concerns and complaints professionally.
- Support product/service communication and promotions.

Preferred Experience
- Bachelor’s degree in Management, Marketing,



Hospitality or a related field preferred.
- 1+ year experience in social media, CRM, retail, hospitality or customer service.
- Good English communication skills.
- Strong hands-on experience with Instagram, Facebook & WhatsApp Business.
- Photography & videography skills are an added advantage.
- Creative, organized and proactive.

Job Type: Full time Pay: ₹12,000.00 - ₹20,000.00 per month

Education

- Bachelor's (Preferred)

Experience:
- total work: 3 years (Preferred)

Language:
- English (Preferred)

Work Location: In person

📌 Social Media Manager (Kozhikode)
🏢 IMAMOM Ventures
📍 Kozhikode