About the Role We are looking for a highly driven Shopify Business Manager / D2C Business Head who can take complete ownership of our Shopify business — from revenue and profitability to marketing, operations, customer experience, team management, and overall business growth.

This is not just a Shopify operations role. We are looking for someone who thinks like a business owner and can independently identify problems, make decisions, execute strategies, and deliver measurable results.

Key Responsibilities ? Business Growth & Revenue

- Take complete ownership of Shopify/D2C revenue and growth.
- Develop and execute strategies to achieve monthly and yearly revenue targets.
- Identify recent growth opportunities, products, offers, channels and customer segments.
- Improve AOV, conversion rate, repeat purchases and customer lifetime value.
- Monitor competitors, pricing, promotions and market trends.

? KPI & Profitability Management

- Own key Shopify KPIs including:
- Revenue
- Gross & contribution margin
- ROAS
- CAC
- AOV
- Conversion Rate
- Returning Customer %
- Delivery %
- RTO %
- Cancellation %
- Refund %
- Customer acquisition & retention
- Prepare regular business reports and take corrective actions based on data.
- Focus on profitable growth, not just topline revenue.

? Performance Marketing

- Manage and optimize Meta Ads and Google Ads.
- Work closely with performance marketing agencies/teams if applicable.
- Plan campaigns, budgets, creatives, offers and retargeting strategies.
- Analyze campaign performance and continuously improve ROAS and CAC.
- Coordinate with creative teams for high-performing ad creatives.

? Shopify Management

- Take complete ownership of the Shopify store.
- Improve website conversion rate, UX, landing pages and checkout experience.
- Manage products, collections, pricing, offers, discounts and merchandising.
- Implement CRO strategies and A/B testing.




- Ensure website stability and smooth customer experience.

? Operations & Inventory

- Coordinate inventory planning based on sales forecasts.
- Work with suppliers and operations teams to maintain stock availability.
- Monitor order processing, fulfillment, delivery and RTO performance.
- Identify operational bottlenecks and implement solutions.

? Team Management

- Build and manage the Shopify/D2C team.
- Set clear KPIs and targets for team members.
- Monitor performance and ensure timely execution.
- Coordinate with marketing, operations, customer support, warehouse and finance teams.

What We Are Looking For
- 3–7+ years of experience in Shopify / D2C / E-commerce business management.
- Strong understanding of Shopify and D2C business economics.
- Proven experience in growing an e-commerce business.
- Strong knowledge of Meta Ads and Google Ads.
- Excellent understanding of e-commerce KPIs and profitability.
- Strong analytical and problem-solving skills.
- Ability to independently manage the business rather than waiting for instructions.
- Strong ownership mentality and execution ability.
- Experience managing teams is a strong advantage.

⭐ Preferred Candidate Candidates who have personally managed a Shopify/D2C business with ₹30 lakh+ monthly revenue or have demonstrated significant revenue growth will be preferred.

Experience with ₹50 lakh–₹1 Cr+ monthly D2C businesses will be a strong advantage.

Success in This Role Will Be Measured By Revenue Growth + Profitability + ROAS + CAC + Conversion Rate + AOV + Delivery % + RTO Reduction + Customer Retention + Overall Business Growth

We are looking for someone who can say:

"Give me the Shopify business, give me the targets, and I will take ownership of the numbers." If you are someone who enjoys building, scaling and owning a business, we would love to hear from you.

- ? Apply with your CV and mention the approximate monthly Shopify/D2C revenue you have managed and the growth you achieved.

📌 Shopify Business Manager (Shahdara)
🏢 Luxurykase
📍 Shahdara