company name:WillWare Technologies

Role:ServiceNow Developer

Experience:4-6yr

Work Location: Noida,Hyderabad/Hybrid

Job Summary

We are looking for an experienced ServiceNow Developer with strong hands-on expertise in Customer Service Management (CSM), App Engine Studio, and Custom Application Development . The candidate will be responsible for designing, developing, configuring, and implementing scalable ServiceNow applications and workflows based on business requirements.

Key Responsibilities

- Design, develop, configure, and customize ServiceNow CSM applications and processes.
- Develop custom applications using App Engine Studio and the ServiceNow application development framework.
- Build scoped applications , custom tables, forms, modules, UI policies, UI actions, and business rules.
- Develop and configure workflows, Flow Designer, approvals, notifications, and business process automation .
- Configure and customize CSM Case Management , Customer Accounts, Contacts, Cases, Case Types, SLAs, and customer workflows.
- Develop custom solutions using JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, and UI Policies .
- Build and customize Service Portal / Employee Center / UI experiences where required.




- Develop integrations using REST/SOAP APIs, IntegrationHub, Scripted REST APIs, and Import Sets .
- Configure ACLs, roles, groups, and application-level security .
- Work with stakeholders to understand business requirements and translate them into ServiceNow technical solutions.
- Perform application testing, debugging, deployment, and production support.
- Follow ServiceNow development best practices, coding standards, and update-set/application deployment processes.
- Troubleshoot performance, integration, workflow, and application issues.

Mandatory Skills

- Robust hands-on experience in ServiceNow Development .
- Experience with ServiceNow CSM (Customer Service Management) .
- Strong experience in App Engine Studio / App Engine .
- Experience developing Custom Applications in ServiceNow .
- Strong knowledge of:
- JavaScript
- Glide APIs
- Business Rules
- Client Scripts
- Script Includes
- UI Policies / UI Actions
- ACLs
- Flow Designer
- Notifications
- Service Catalog

- Experience with REST/SOAP integrations and IntegrationHub .
- Good understanding of ServiceNow tables, data model, application scopes, roles, and security.

📌 ServiceNow Developer (Noida)
🏢 Willware Technologies
📍 Noida