Type of Employment: Full Time, Permanent Location: HSR Layout, Bangalore
Key Responsibilities
1. Overall responsible for order management and fulfillment
2. Ensure the successful delivery for all the services assigned to you
3. Updating the real time status in the dashboard
4. Follow-up with vendors to ensure the on-time reaching to customers
5. Proactively update to customer and vendor if there is change in location, delay or services
6. Be customer centric
Whom do we look for?
1. Effective time management skills to handle a high volume of calls and tickets
2. Experience working collaboratively with other teams to address the customer needs and improve the service.
3. Demonstrate solid abilities in both verbal communication and active listening.
4. Mandatory fluency in English, Hindi and any South language
5. Being an individual role player.
6. Willingness to work rotational shifts and rotational week-offs