– SERVICE ADVISORAUTOMOBILE DEALERSHIP – SERVICE DEPARTMENT
Location: Indore
Industry: Automobile Dealership
Department: Service
Experience: 1–4 Years
Qualification: Graduate / Diploma in Automobile or Mechanical Engineering preferred
KEY RESPONSIBILITIES
- Attend customers and understand their vehicle service and repair requirements.
- Prepare accurate job cards based on customer complaints and vehicle inspection.
- Explain required repairs, service work, estimated costs and delivery timelines to customers.
- Coordinate with technicians and the workshop team to ensure timely completion of jobs.
- Keep customers updated regarding the status of their vehicle.
- Prepare service estimates and obtain customer approval before carrying out additional work.
- Ensure proper documentation of service, repair and warranty-related jobs.
- Conduct vehicle inspection and explain additional repair requirements to customers.
- Coordinate vehicle delivery and ensure customer satisfaction.
- Handle customer complaints and resolve service-related issues professionally.
- Promote periodic maintenance, value-added services, accessories and other service offerings.
- Ensure adherence to dealership and OEM service processes and quality standards.
- Maintain daily service reports, customer records and relevant MIS.
REQUIRED SKILLS
- Good communication and customer-handling skills.
- Basic technical knowledge of automobiles.
- Valuable coordination and problem-solving abilities.
- Knowledge of MS Office / basic computer applications.
- Ability to work under pressure and meet service targets.
- Customer-focused approach with professional behavior.
PREFERRED CANDIDATE
- Experience in an Automobile Dealership / Authorized Service Centre will be preferred.
- Candidates with experience as a Service Advisor, Service Executive or similar workshop/customer-facing role may apply.