- Welcome customers and create a warm, personalised premium shopping experience.
- Understand customer needs and recommend products based on occasion, purpose and budget.
- Present the story, design and craftsmanship behind SVS products.
- Achieve monthly sales targets and drive conversion, upselling and repeat purchases.
- Generate and capture leads for corporate gifting, weddings, celebrations and bespoke requirements.
- Handle billing, payments, packaging and delivery coordination.
Kiosk & Inventory Management
- Take ownership of daily kiosk operations, opening/closing and overall upkeep.
- Maintain exceptional visual merchandising and product presentation standards.
- Maintain accurate stock records and conduct regular inventory checks.
- Ensure proper handling and storage of delicate handcrafted products.
- Monitor replenishment, packaging materials, breakage and stock discrepancies.
- Maintain daily sales, customer and lead reports.
Brand Experience
- Represent SVS with professionalism, warmth and a solid sense of aesthetics.
- Assist with festive displays, new launches, events and special activations.
- Gather customer feedback and share market/product insights with the management.
- Proactively identify opportunities to improve the kiosk and customer experience.