Location: Vadodara, Gujarat

Employment Type: Full time

Experience: 4–7+ years

Department: Network Operations / Technical Support

Shift Timing: Night Shift (5 working days)

About the Role

We are looking for an experienced and technically strong Senior Network Engineer – Network Operations & Security to manage day-to-day network operations, troubleshoot complex network issues, handle technical escalations, and lead our network engineering team.

The ideal candidate should have strong hands-on experience with enterprise networking technologies, including MikroTik, Ubiquiti UniFi, Aruba, Cisco, Fortinet, and Juniper . The candidate must have a solid understanding of routing, switching, network security, firewalls, VPNs, VLANs, and network troubleshooting .

This role requires both strong technical expertise and the ability to train, guide, and manage the technical team.

Key Responsibilities1. Network Operations & Monitoring

- Monitor day-to-day network operations and ensure network availability, stability, and performance.
- Monitor network devices, firewalls, switches, routers, wireless infrastructure, and related systems.
- Identify and troubleshoot network connectivity, performance, and configuration issues.
- Perform proactive monitoring and preventive maintenance.
- Maintain proper documentation of network configurations, changes, and troubleshooting activities.

1. Technical Escalation Management

- Act as the senior technical escalation point for complex network and connectivity issues.
- Take ownership of critical incidents and ensure timely resolution.
- Troubleshoot issues escalated by Network Engineers and Technical Support teams.
- Coordinate with vendors, ISPs, and third-party technology providers when required.
- Analyze recurring problems and implement permanent solutions.
- Participate in emergency and after-hours troubleshooting when required.

1. Routing & Switching

- Configure, manage, and troubleshoot enterprise routers and switches.
- Strong understanding of TCP/IP, VLAN, DHCP, DNS, NAT, STP,



trunking, and subnetting .
- Hands-on experience with routing protocols such as Failover and NAT is preferred.
- Configure and troubleshoot inter-VLAN routing and network segmentation.
- Troubleshoot LAN, WAN, WLAN, and Internet connectivity issues.
- Design and implement reliable network solutions based on business requirements.

1. Network Security & Firewalls

- Configure, manage, and troubleshoot enterprise firewalls.
- Hands-on experience with Fortinet, MikroTik, UniFi, Rukus, Cisco, and Juniper firewalls/security platforms .
- Configure and troubleshoot firewall policies, NAT, VPNs, port forwarding, and security rules.
- Implement network security best practices.
- Monitor security-related network events and investigate suspicious traffic or connectivity issues.
- Maintain secure and controlled access to network infrastructure.

1. Wireless Networking

- Configure and troubleshoot enterprise Wi-Fi networks.
- Hands-on experience with Ubiquiti UniFi and Aruba wireless solutions .
- Troubleshoot wireless coverage, roaming, authentication, interference, and performance issues.
- Optimize wireless networks based on customer requirements and network performance.

1. Team Management & Training

- Lead and manage Network Engineers and Technical Support Engineers during daily operations.
- Assign and monitor technical tasks and escalations.
- Train junior and mid-level engineers on networking technologies and troubleshooting procedures.
- Conduct technical knowledge-sharing and training sessions.
- Review team performance and provide technical guidance and feedback.




- Develop and maintain standard operating procedures (SOPs) for network operations.
- Ensure the team follows proper troubleshooting and escalation procedures.

1. Customer & Client Support

- Provide technical assistance for critical customer network issues.
- Communicate with customers regarding technical incidents and resolutions.
- Participate in technical discussions with customers, vendors, and management.
- Ensure customer issues are handled professionally and within agreed SLA requirements.
- Prepare technical reports and incident summaries when required.

Required Technical Skills The candidate must have hands-on experience with:

- MikroTik RouterOS
- Ubiquiti UniFi
- Aruba Networking

Strong knowledge of:
- Routing & Switching
- TCP/IP
- VLANs
- DHCP & DNS
- NAT
- Firewall configuration
- VPN
- WAN/LAN
- Network Security
- Wireless Networking
- Network Monitoring
- Troubleshooting and Incident Management

Candidate Requirements
- Bachelor's degree or diploma in Computer Science, Information Technology, Networking, or a related field .
- 4–7+ years of relevant network engineering experience .
- Strong hands-on troubleshooting experience in enterprise networks.
- Experience handling technical escalations and critical network incidents.
- Experience managing or mentoring a technical/networking team.
- Strong analytical and problem-solving skills.
- Ability to work independently and take ownership of critical issues.
- Excellent English communication skills are mandatory , both written and verbal.
- Ability to communicate technical issues clearly to both technical and non-technical customers.
- Willingness to work in a support environment that may require rotational or after-hours support.

Preferred Certifications Certifications are preferred but not mandatory:
- MikroTik MTCNA / MTCRE / MTCSE
- Cisco CCNA / CCNP
- Fortinet FCF / FCA / FCP
- Aruba certifications
- Juniper JNCIA / JNCIS
- Other relevant networking or cybersecurity certifications

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