About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the worlds trade flow better, changing whats possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain thats fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone!

As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose

Lead the end-to-end design and transition of work from regions into the GSC, shaping sustainable delivery solutions from target operating model, organization and team structure, capacity and skill requirements, governance and controls through knowledge transfer, readiness, go-live and stabilization. Independently partner with regional and functional stakeholders to translate business requirements into practical, scalable solutions and ensure controlled, transparent and successful transitions.

Designation: Senior Manager - Transition & Migrations - Global Service Centre

Department – Business Process

Base Location: Ghansoli, Navi Mumbai

Reporting To: Vice President

Key Role Responsibilities

- Collaborate independently with regional stakeholders and GSC functional owners to understand business objectives, process scope, pain points, volumes, service expectations, controls and dependencies.
- Design end-to-end GSC / offshoring solutions,



including target operating model, team structure, spans and layers, capacity, skill mix, governance and charge back.
- Translate the agreed solution into detailed process scope, resource requirements, implementation approach, dependencies, assumptions, service levels, controls and measurable business outcomes.
- Apply strong knowledge of GSC, shared services and offshoring models, transition methodologies, process design, operational controls and industry best practices to develop practical and scalable solutions.
- Act as a trusted advisor and primary transition / solutioning partner to senior regional and functional stakeholders, independently leading discussions, workshops, negotiations and decision-making forums.
- Communicate solution options, trade-offs, risks, dependencies and recommendations clearly to technical and non-technical stakeholders; constructively challenge assumptions where required to protect transition and operational outcomes.
- Collaborate with GSC leadership, operations, process owners, HR, finance, technology, Process Excellence and other enabling functions to validate solution feasibility and ensure end-to-end implementation readiness.
- Define clear roles, responsibilities, decision rights and governance across regional and GSC teams throughout solution design, transition and stabilization.
- Prepare and maintain comprehensive solution and transition documentation, including scope and process maps, target operating model, organization design, resource and capacity plans, RACI, assumptions, dependencies, business case inputs, implementation plans and governance packs.
- Own end-to-end transitions of process scope from regions into the GSC, from initiation and due diligence through planning, knowledge transfer, readiness, go-live, stabilization and formal handover to operations.
- Define transition objectives, in-scope / out-of-scope activities, success measures, milestones, deliverables and acceptance criteria jointly with stakeholders and receiving operations teams.
- Develop and manage integrated transition plans covering resourcing, hiring and onboarding, knowledge transfer, training, access and technology readiness, controls, documentation, communications and operational readiness.
- Establish and govern structured transition toll gates with clear entry / exit criteria and evidence-based readiness assessments; ensure appropriate stakeholder sign-offs before progression and go-live.




- Maintain robust RAID management, proactively identifying risks, assumptions, issues and dependencies; define mitigants, owners and escalation paths and drive timely resolution of roadblocks.
- Lead transition governance and stakeholder reporting, tracking milestones, actions, decisions, readiness and overall transition health; escalate material risks or deviations with clear recommendations and recovery plans.
- Manage go-live and stabilization / hypercare, monitor agreed service and quality indicators, close residual risks and actions, capture lessons learned and complete a structured handover to business-as-usual operations.

Skills & Competencies

- Minimum 10 years of relevant professional experience, with significant hands-on experience in transition management, solutioning, shared services / GSC, BPO or offshoring environments. Experience independently leading complex, cross-functional transitions is essential.
- Strong knowledge of transition and solutioning frameworks, target operating model and organization design, capacity / resource planning, governance, toll-gate methodology, risk management, process migration and operational readiness.
- Strong analytical, structured problem-solving and commercial mindset, with the ability to convert ambiguous requirements into executable solutions and transition plans.
- Exceptional stakeholder management, communication, facilitation and influencing skills, with confidence engaging independently with senior leaders across regions and functions.
- Strong project and program management capability, including governance, milestone management, RAID management, executive reporting and management of multiple concurrent transitions.
- Demonstrated ownership, judgement and decision-making ability; comfortable challenging constructively, managing competing priorities and driving outcomes in a matrixed, multicultural environment.
- Strong change leadership and knowledge-transfer capability, with a focus on business continuity, control effectiveness, service quality and sustainable adoption.
- Ability to work autonomously, travel as required for transition activity, and manage stakeholders across geographies and time zones.

Education & Qualifications

- Minimum bachelor's degree in Business Management, Finance, Operations, Engineering, Information Technology, or a related field. Master's degree and/or recognized project, transition or change management certification (e.g., PMP) is a plus.

. DP World is committed to the principles of Equal Employment Chance (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

📌 Senior Manager - Transition & Migrations - Global Service Centre (Navi Mumbai)
🏢 DP World Global Service Centre
📍 Navi Mumbai