– Senior Sales Manager / Business Development Manager – BPS Services

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nLocation: Bangalore, Chennai

nExperience: 12+ Years

nSalary: 30 LPA

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nPreferred Experience

n Experience working with Domestic BPO/BPS/BPM, Retail and E-commerce clients will be an added advantage.

n Exposure to enterprise clients and large-scale outsourcing engagements preferred.

n Strong understanding of industry trends and BPS transformation initiatives.

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nPosition Overview

nLooking for a seasoned sales professional to drive growth for our Business Process Services (BPS) portfolio. The ideal candidate should have strong experiencein selling BPS/BPO/BPM solutions, including Back Office Outsourcing, Customer ExperienceManagement (CXM), Contact Center, and Omnichannel CX solutions.

nThe role requires a strong combination of hunting and farming capabilities — acquiring new

nenterprise clients while expanding relationships and wallet share with existing customers.

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nKey Responsibilities

n Drive end-to-end sales for BPS/BPO/BPM, Back Office Outsourcing, CXM, Contact

nCenter, and Omnichannel CX offerings.

n Build and manage sales pipeline through new client acquisition and strategic

naccount expansion.

n Identify, engage, and close opportunities with enterprise customers across

nindustries.

n Develop strong relationships with CXOs, business heads, and key decision-makers.

n Own the complete sales cycle including lead generation, solution positioning,





nRFP/RFI management, negotiations, and closure.

n Work closely with delivery, solution, and operations teams to create customized

ncustomer solutions.

n Drive account mining and cross-selling opportunities within existing customer

nrelationships.

n Achieve assigned revenue and business growth targets.

n Track market trends, competitor landscape, and emerging opportunities in the BPS

nindustry.

nCandidate Profile / Skills Required

n Minimum 10+ years of relevant sales experience in BPS/BPO/BPM/Managed

nServices/CXM/Contact Center solutions.

n Proven experience in selling outsourcing services and managing enterprise sales

ncycles.

n Strong understanding of Back Office operations, Customer Experience Management,

nDigital CX, and Omnichannel solutions.

n Demonstrated success in both recent logo acquisition (hunting) and existing account

ngrowth (farming).

n Strong enterprise relationship management and consultative selling skills.

n Experience managing large-value deals and complex client engagements.

n Excellent communication, negotiation, and stakeholder management skills.

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nKey Success Metrics

n Revenue growth and new business acquisition.

n Pipeline generation and conversion.

n Strategic account expansion and wallet share growth.

n Customer relationship development and retention.

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nFor assistance - [email protected]

📌 Senior Manager - Business Development(Transition) - BPS (Domestic Services)
🏢 Paul's Consultancy Services
📍 Bengaluru