Key Responsibilities of the Role The role is primarily a Quality Notification (QN) Coordinator position.

Key responsibilities include

1. Quality Notification Management

- Coordinate and manage quality notifications raised across the organization.

- Handle notifications related to
- Product quality complaints.
- Service-related complaints.
- Specification deviations impacting customers.

1. Stakeholder Coordination

- Work closely with multiple ISC functions.
- Ensure timely resolution of quality notifications.
- Follow up with stakeholders on open actions and pending requests.

1. Root Cause Investigation (RCI) Coordination

- Coordinate Root Cause Investigations.
- Track completion of investigation activities.
- Ensure required actions are completed by responsible teams.

1. CRM Task Management

- Assign investigation and corrective action tasks in CRM.
- Monitor completion status.
- Escalate overdue activities when necessary.

1. RCI Validation

- Review and validate RCIs submitted by various functions.
- Challenge incomplete or weak investigations.
- Ensure investigation quality meets organizational requirements.

Candidate Profile Expectations

Suitable Backgrounds

Candidates can come from

- Customer Service
- Logistics
- Planning
- Supply Chain Operations
- Order Management
- Trade Orders
- Customer Service Specialist roles

Minimum Qualifications
- Bachelor's Degree.
- Minimum 5 years of total work experience.
- 3+ years of relevant experience in:

- Quality Operations

- Supply Chain Support

- Customer Service

- Supply Chain Systems

Mandatory Skills
- SAP ECC experience.
- Strong operational discipline.
- High attention to data accuracy.




- Strong analytical skills.

Ability to handle transactional and data-management activities A key success factor identified for the role:
- Excellent verbal and written communication.
- Ability to influence and obtain responses from multiple stakeholders.
- Robust coordination and follow-up skills.
- Comfort working across global teams and functions.

Shift Flexibility Requirements Candidates should be open to working across multiple regional shifts:

Region

Timing

APAC

6:30 AM 3:30 PM

EMIA

11:30 AM 7:30 PM

Northern Latin America

4:30 PM 1:30 AM

Flexibility across these schedules is mandatory.

[email protected] ;

www.persolindia.com

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📌 Senior ISC Quality Specialist (Mumbai)
🏢 PERSOL
📍 Mumbai