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We are seeking a detail-oriented and proactive Senior Executive – Service Operations to drive key operational processes across service delivery, customer support, and import management. The ideal candidate will play a crucial role in aligning operational strategies with business goals, ensuring efficiency, cost-effectiveness, and high levels of customer satisfaction.

Key Responsibility Areas:

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- Manage the entire import process, including order placement, coordination with freight forwarders, bill of entry filing, and customs clearance while ensuring compliance with statutory regulations

- Supervise the helpdesk team to ensure timely logging of all customer complaints in the CRM system

- Analyze service call deployment to optimize costs by engaging the appropriate ASPs or offering online technical support through internal teams

- Coordinate with the service provider team to ensure effective handling and closure of service calls, spare parts requests, and resolution of service-related gaps

- Oversee contract billing activities and maintain accurate records of installed products





- Coordinate closely with the service team to ensure timely monthly billing, backed by appropriate approvals from Service Managers

- Ensure monthly updates in the system database for newly sold scanners, including accurate end-customer information

- Issue extended warranty certificates after billing cycles, wherever applicable

- Collect and update end-customer data received from partners into the CRM system regularly

Requirements:

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- Bachelor’s degree in any discipline

- 3–4 years of experience in sales support, service operations, or a related role

- Entrepreneurial mindset with ownership-driven decision-making

- Strong organizational and multitasking abilities with sharp attention to detail

- Excellent verbal and written communication skills

- Capable of working under pressure and meeting tight deadlines

- Strong analytical thinking and technical aptitude

- Ability to collaborate and influence stakeholders across all organizational levels

📌 Senior Executive – Service Operations (Andheri East)
🏢 Centillion Solutions u0026 Services
📍 Andheri East