About the role

We are looking for highly analytical, detail-oriented, and customer-centric professionals to join our team. This opportunity is ideal for candidates with experience in Content Moderation, Trust & Safety Operations, Social Media Review, User Generated Content (UGC) Moderation, Online Safety Operations, Policy Enforcement, Quality Review, and Content Compliance.

The role involves reviewing and moderating user-generated content across digital platforms to ensure compliance with community guidelines, platform policies, and regulatory requirements. The ideal candidate should possess strong attention to detail, sound judgment, excellent communication skills, and the ability to make quick and accurate decisions while handling sensitive content.

General Guidelines:

- Applicants must be Graduates or Postgraduates. Candidates currently pursuing full-time education are not eligible.
- The role operates in a 24x7 work environment supporting global customers and requires flexibility to work in rotational shifts and rotational week-offs.
- Immediate joiners will be preferred.
- Candidates must possess relevant experience in Content Moderation,Trust & Safety Operations, Social Media Moderation, Content Review, Policy Enforcement, or related domains.
- Strong analytical, problem-solving, and decision-making skills are essential.
- Candidates should be comfortable reviewing sensitive, graphic, or potentially disturbing content.
- Candidates should be comfortable working in a fast-paced and target-driven environment.
- The role may require working in rotational shifts and rotational week-offs to support global operations.
- Candidates must be currently residing in Indore or within a 50 KM radius of Indore.
- Willingness to learn and adapt to changing platform policies and moderation standards is mandatory.
- Solid adaptability, resilience, and emotional maturity are highly preferred.

Eligibility Criteria:

- Bachelor's Degree in any discipline.
- 12 to 36 months of experience in Content Moderation, Trust & Safety, Social Media Moderation, Content Review, Online Safety Operations, Policy Enforcement, or related domains.
- Experience reviewing text, image, video, audio, or multimedia content.
- Strong understanding of content moderation policies and compliance requirements.
- Experience working in customer-focused and SLA-driven environments.




- Strong verbal and written communication skills.
- Ability to make accurate moderation decisions while adhering to established guidelines.
- Must be willing to work in rotational shifts and rotational week-offs.
- Candidates should be based in Indore or within a 50 KM radius of Indore.

Key Responsibilities:

- Review and moderate user-generated content across various digital platforms.
- Identify content that violates platform policies, community standards, or regulatory requirements.
- Evaluate text, image, video, and audio content for quality, accuracy, and compliance.
- Take appropriate moderation actions based on established guidelines and workflows.
- Escalate complex, sensitive, or policy-related issues to appropriate stakeholders.
- Maintain high levels of quality, accuracy, and productivity while meeting predefined SLAs.
- Perform content labelling, classification, validation, and policy enforcement activities.
- Conduct content reviews while ensuring user safety and platform integrity.
- Stay updated with changing moderation policies, platform standards, and operational procedures.
- Collaborate with Quality, Training, Operations, and Policy teams to improve moderation effectiveness.
- Participate in calibration sessions and policy discussions to ensure consistency in decision-making.
- Support quality improvement initiatives and process enhancement activities.
- Create and maintain accurate documentation related to moderation decisions and escalations.
- Ensure compliance with all organizational policies, quality standards, and service-level agreements.
- Maintain confidentiality and data privacy while handling customer and platform data.

Mandatory Skills:

- Content Moderation
- Trust & Safety Operations
- Policy Enforcement
- User Generated Content (UGC) Review
- Content Compliance & Governance
- Quality Assurance
- Decision Making & Judgment
- Escalation Management
- Analytical & Problem-Solving Skills
- Attention to Detail
- Online Safety Standards
- Process Adherence
- Communication Skills




- Time Management
- MS Excel & Reporting
- Adaptability & Resilience

Preferred Skills:

- Experience in Social Media Content Moderation projects.
- Knowledge of Trust & Safety operations and platform governance.
- Exposure to content moderation tools and workflow management systems.
- Experience reviewing image, video, short-form content, and live-stream content.
- Understanding of online abuse, fraud, spam, misinformation, and harmful content policies.
- Experience working with global moderation teams and multilingual environments.
- Knowledge of operational metrics such as Accuracy, Quality, Productivity, and Compliance.
- Working knowledge of reporting tools and dashboard interpretation.
- Experience in customer support environments with strong policy adherence.
- Certifications or training in Trust & Safety, Digital Risk, Online Community Management, or related domains will be advantageous.

Preferred Candidate Profile:

- Minimum 12 months and maximum 36 months of Content Moderation experience.
- Experience working on Trust & Safety or Content Moderation campaigns.
- Strong attention to detail and ability to make policy-based decisions.
- Comfortable handling sensitive and high-priority content.
- Strong customer and platform safety mindset.
- Ability to work under pressure while maintaining quality and productivity metrics.
- Excellent communication and stakeholder management capabilities.
- Strong organizational and time-management skills.
- Demonstrates accountability, ownership, and a continuous learning mindset.
- Positive attitude with the ability to collaborate effectively across teams.
- Must be currently residing in Indore or within a 50 KM radius.

Why Join Us?

- Opportunity to work on global Trust & Safety and Content Moderation programs.
- Exposure to leading social media and digital platform ecosystems.
- Structured learning and career development opportunities.
- Work alongside highly skilled operations, quality, and policy teams.
- Gain hands-on experience in digital safety and platform governance.
- Opportunity to contribute towards maintaining safe online communities for millions of users.
- Collaborative and growth-oriented work environment.
- Strong career progression opportunities across Content Moderation, Trust & Safety, Quality, and Operations domains.

📌 Senior Content Moderation Specialist (Indore)
🏢 Cognizant
📍 Indore