Job Role:

Support the Process Excellence and Automation team in documenting and reviewing finance processes, identifying basic improvement opportunities, and tracking agreed actions.

- Assist in testing, reporting, documentation, and user support for process improvement and automation initiatives under the guidance of senior team members.

Key Accountabilities

- Process Documentation: Support the preparation and maintenance of process maps, standard operating procedures, checklists, and other process documents using defined templates.

- Process Review Support: Collect process information from finance users, organize observations, and assist senior team members in identifying repetitive steps, delays, and basic control or efficiency gaps.

- SAP HANA and Finance Systems Support: Support day-to-day finance-system activities such as preparing or validating input files, checking master and transactional data, assisting with user queries, documenting system issues, coordinating fixes, and supporting testing of approved SAP S/4HANA (SAP HANA) and other finance-system changes under supervision.

- Data and Reporting: Compile process and finance-system data and prepare routine trackers, summaries, reconciliations, and basic dashboards in Excel or Power BI. Validate data inputs, investigate basic exceptions, and highlight unresolved items for review.

- Finance Systems and Automation Support: Assist with requirement gathering,



test-case preparation, user acceptance testing, issue logging, and follow-up for SAP S/4HANA (SAP HANA), other finance systems, workflows, RPA, analytics, or AI-enabled initiatives.

- Project Coordination: Maintain action trackers, meeting notes, timelines, and status updates. Follow up with stakeholders on assigned activities and escalate delays or concerns to the reporting manager.

- User Support and Adoption: Help prepare user guides, FAQs, and training material. Provide first-level support to users after process or system changes and route complex issues to the appropriate team.

- Controls and Compliance: Follow approved finance policies, documentation standards, access protocols, and control requirements while carrying out assigned activities.

- Continuous Learning: Build working knowledge of finance processes, SAP S/4HANA (SAP HANA), related finance systems, process improvement methods, automation tools, and reporting applications through guided assignments and training.

- Collaboration: Work with Finance, Digital & Technology, and other support teams on assigned tasks, while maintaining clear and skilled communication.

Note: Any additional responsibility may be assigned from time to time in line with the role level, learning needs, and business requirements, in discussion with the reporting manager and HR.

📌 Senior Associate - Reporting & Controllership (Gurugram)
🏢 Air India
📍 Gurugram