We are looking for an energetic and target-driven Sales Executive to engage with customers through outbound calls, understand their requirements, recommend suitable products/services, and drive conversions.
Key Responsibilities
- Make outbound calls to assigned customer leads and actively drive conversions.
- Understand customer requirements and recommend suitable products/services.
- Follow up with interested and potential customers to close sales.
- Handle customer queries, concerns, and objections effectively during the sales process.
- Achieve daily, weekly, and monthly sales and conversion targets.
- Maintain high standards of customer communication and experience.
- Update lead status, follow-ups, and sales outcomes accurately in the CRM/system.
- Identify opportunities for upselling and cross-selling relevant products/services.
- Coordinate with internal teams wherever required to ensure a smooth customer journey.
Key Performance Indicators (KPIs)
- Lead-to-sale conversion rate
- Number of successful conversions/bookings
- Revenue achievement
- Call productivity and customer connect rate
- Follow-up effectiveness
- Quality and adherence scores
Candidate Requirements
- Experience: 0–2 years in B2C sales, telesales, inside sales, or outbound calling.
- Strong communication and convincing skills.
- Customer-focused with positive objection-handling and negotiation abilities.
- Comfortable working with sales targets and performance metrics.
- Basic knowledge of CRM/calling systems and MS Excel is preferred.
- Prior experience in healthcare, diagnostics, insurance, fintech, e-commerce, or other B2C sales environments will be an advantage.