Job Title: Sales cum CRM Executive

Key Responsibilities

Sales

- Handle property enquiries and generate leads through calls, whatsapp, website and other lead sources.

- Understand customer requirements and explain project details, pricing, payment plans and offers.

- Follow-up with prospective customers and schedule site visits.

- Conduct regular follow-ups after site visits and convert leads into bookings.

- Achieve assigned sales and bookings targets.

- Maintain and update lead status and sales pipeline.

- Manage the entire sales process from enquiry, registration to post sales support.

- Preparing marketing plans for product awareness.

- Maintain reports of walk in customers, receipt, collections, customer database.

- Prepare promotion plans timely for building potential leads.

- Identify new markets and business opportunities.

CRM

- Maintain Customer and booking details.

- Handle customer queries and provide timely updates.

- Coordinate with sales, accounts, legal, projects and site teams.

- Follow-up for payments, KYC and required documents.

- Coordinate for agreement, registration and possession related formalities including preparation of handover kits.





- Handle customer complaints and coordinate for resolution.

- Maintain customer records and prepare basic CRM/MIS reports.

- Understand client requirements, preferences, budget and project timelines.

- Maintain updated database of clients.

- Develop and maintain robust relationships with clients.

- Handling home loan procedure of clients.

- Gather customer feedback and communicate to respective department.

- Ensure a pleasant customer experience with on time delivery and clear constant communication.

- Managing the collections and recovery of receipts before deadline.

- Ability to analyse data from the CRM to identify trends, generate insights and improve customer experience.

- Manage the society handover procedures.

Requirements

- Graduate in any discipline.

Certification in sales and Marketing will be an added advantage.

- 3-8 years of experience in real estate sales / CRM.

- Good communication, sales and customer handling skills and team works.

- Strong follow up and coordination skills.

- Knowledge of MS excel preferred.

📌 Sales cum CRM Executive (Mumbai)
🏢 Drushti Realtors
📍 Mumbai