Monitor daily returns across all marketplaces (Amazon, Flipkart, Myntra) Verify returned products for quality, quantity, and condition
Identify discrepancies such as damaged, missing, or wrong items
Coordinate with warehouse team for inwarding and stock reconciliation
1. Claims Management
Raise claims for damaged, missing, or customer-return fraud cases with marketplaces Track claim status and follow up regularly until closure
Maintain proper documentation and proof (images, videos, invoices) for claims
1. Refund & Replacement Tracking
Ensure correct refunds/replacements are processed as per platform policies Identify and flag incorrect deductions or penalties
1. Data Analysis & Reporting
Maintain daily/weekly reports on returns, claims, and recovery value Analyze return reasons and suggest actions to reduce return rates
Highlight high-loss SKUs or recurring issues
1. Coordination
Work closely with warehouse, customer support, and account management teams Liaise with marketplace support teams for issue resolution
Job Requirements :
- 1-3 years of experience in ecommerce operations or a similar field.
- Solid understanding of claims processing procedures and regulations.
- Proficiency in using Excel for data management and reporting purposes.