Key Responsibilities

- Own day-to-day retail operations across 120+ EBOs, ensuring strong execution, SOP adherence and consistent customer experience.

- Lead, coach and develop a team of 15+ Area Managers / Area Executives, with overall responsibility for 250+ retail employees.

- Drive business planning, sales execution and regional performance, translating organisational priorities into clear store-level actions.

- Ensure flawless execution of NSO launches, store readiness and post-launch stabilisation.

- Drive key HO-led strategic initiatives across the region with speed, rigour and accountability.

- Own recruitment, capability building, training and succession planning for the retail team.

- Partner closely with Business Development, Inventory Planning, Marketing, Projects, VM and HR to ensure seamless retail execution.

- Build strong external relationships with landlords, store-owner partners, mall teams and R&M; / Project / VM vendors.

- Identify operational gaps, simplify processes and continuously improve productivity and store economics.

- Bring solid market understanding including regional consumer behaviour,



local shopping patterns and competitive dynamics — into business decisions.

- Maintain a strong customer-first lens, ensuring every store delivers a differentiated and consistent brand experience.

What We Look For

- Strong people leader who can inspire, challenge and develop large teams.

- Execution obsessed — high attention to detail with a strong bias for action.

- Customer obsessed with a sharp understanding of retail and consumer behaviour.

- Owner's mindset — takes accountability, solves problems and does not wait to be told.

- Think “We before Me” — collaborates across functions and puts the larger business ahead of individual agendas.

- Comfortable operating in a high-growth, high-ambiguity environment and able to do more with less.

- Willing to push boundaries, challenge the status quo and continuously raise the bar.

- Strong commercial orientation with the ability to connect people, operations and business outcomes.

📌 Regional Retail Manager - North + East (Gurugram)
🏢 Mamaearth
📍 Gurugram