We are looking for a professional and well-presented Receptionist / Front Desk Executive to manage the front desk and handle customer queries received through the company’s Toll-Free Number. The candidate will be responsible for handling calls professionally, understanding customer requirements and coordinating with the concerned department whenever required.
Key Responsibilities
- Manage the reception/front desk and greet visitors professionally.
- Handle incoming calls received on the company’s Toll-Free Number.
- Attend to customer enquiries and provide accurate basic information.
- Understand customer requirements and route queries to the concerned department/person.
- Maintain proper records of calls, customer enquiries and follow-ups.
- Coordinate with the concerned team for resolution of customer queries.
- Follow up on pending enquiries wherever required.
- Handle visitor management and maintain visitor records.
- Receive and distribute courier, letters and other documents.
- Coordinate with employees regarding visitors, meetings and appointments.
- Handle routine front-office and administrative activities.
- Maintain a clean, organised and professional reception area.
- Support the HR/Admin team in day-to-day administrative activities.
- Maintain confidentiality of company and customer-related information.
Candidate Profile
- Graduate / HSC with relevant experience.
- 1–3 years of experience in Reception, Front Desk, Customer Service, Call Handling or a similar role.
- Excellent verbal communication skills in English.
- English fluency is mandatory.
- Good Hindi and Marathi communication skills.
- Strong telephone etiquette and customer-handling skills.
- Confident and professional personality.
- Good listening, coordination and follow-up skills.
- Basic knowledge of MS Office and Excel.
- Ability to handle multipl
Job Type: Full time
Pay: ₹15,000.00 - ₹23,000.00 per month
Work Location: In person
📌 Receptionist / Front Desk Executive (Mumbai)
🏢 Can Image Media Tech
📍 Mumbai
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