Cradle Hospital is looking for a friendly, professional, and customer-focused Receptionist to manage front desk operations and provide excellent service to patients and visitors. The ideal candidate should possess robust communication, organizational, and multitasking skills while creating a welcoming environment for every patient.
Roles & Responsibilities
- Welcome and assist patients, visitors, and attendants in a courteous and professional manner.
- Manage patient registration and appointment scheduling.
- Answer phone calls and respond to patient inquiries promptly.
- Maintain patient records and update information accurately.
- Coordinate with doctors, nurses, and other departments to ensure smooth patient flow.
- Guide patients regarding consultation timings, hospital services, and procedures.
- Handle billing support, payment collection, and issue receipts when required.
- Maintain the reception area in a clean and organized manner.
- Monitor daily appointments and manage waiting times efficiently.
- Handle incoming emails, messages, and administrative tasks.
- Ensure patient confidentiality and maintain accurate documentation.
- Support the administration team with day-to-day office operations.
Required Skills
- Excellent communication and interpersonal skills.
- Good computer knowledge (MS Office, email, and basic data entry).
- Strong organizational and multitasking abilities.
- Positive attitude with a professional appearance.
- Ability to work under pressure in a fast-paced hospital environment.
- Knowledge of hospital management software is an added advantage.
Qualifications
- Qualification: 10th, 12th, Diploma, or Any Degree.
- Experience: Freshers and experienced candidates can apply