Quality Analyst (Lucknow)

Quality Analyst (Lucknow)

27 Sep
|
STARTEK Aegis Customer Support Services
|
Lucknow

27 Sep

STARTEK Aegis Customer Support Services

Lucknow

Roles and Responsibilities

- Conduct call audits to ensure quality standards are met.

- Perform call calibration exercises with team members to improve performance.

- Utilize QC tools such as CSAT, 7QC, and Call Monitoring to identify areas for improvement.

- Participate in Quality Audits to maintain high-quality service delivery.

- Collaborate with the team to resolve issues related to call quality.

Desired Candidate Profile

- 3-4 years of experience in BPO/Call Centre setting 1 Year As QA on Paper

- Strong understanding of QA processes and methodologies (e.g., ISO).

- Proficiency in using various QC tools (CSAT, 7QC) for monitoring calls.

- Excellent communication skills for effective collaboration with team members.

📌 Quality Analyst (Lucknow)
🏢 STARTEK Aegis Customer Support Services
📍 Lucknow

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