The Public Relations Officer (PRO) is responsible for maintaining positive relationships between the hospital, patients, attendants, visitors, doctors, staff, corporate clients, and the general public. The role involves supporting patient communication, addressing queries and concerns, coordinating with various departments, and promoting a professional and patient-friendly image of the hospital.

Roles and Responsibilities

- Welcome and assist patients, attendants, visitors, and other stakeholders visiting the hospital.
- Provide information regarding hospital services, departments, facilities, consultation procedures, visiting hours, and other general enquiries.
- Coordinate with reception, billing, nursing, doctors, diagnostic departments, insurance/TPA, and other departments to facilitate smooth patient services.
- Attend to patient and attendant queries, complaints, and grievances in a courteous and professional manner and coordinate with the concerned department for timely resolution.
- Maintain good communication and professional relationships with patients, attendants, doctors, employees, corporate clients, and external stakeholders.
- Assist patients and attendants in understanding hospital procedures, documentation requirements, and available services.
- Follow up on patient feedback and coordinate with the concerned departments to improve patient satisfaction and service quality.
- Maintain proper records of complaints, feedback, enquiries, and actions taken.
- Assist in coordinating hospital events, health awareness programs, camps, meetings, seminars, and other public relations activities.
- Support the hospital management in maintaining a positive public image and professional reputation of the hospital.
- Coordinate with media representatives and external agencies when authorized by hospital management.




- Assist in preparing notices, announcements, informational material, and other communication related to hospital activities.
- Maintain confidentiality of patient information and hospital-related matters at all times.
- Ensure that all communication with patients and the public is polite, accurate, professional, and in accordance with hospital policies.
- Identify recurring patient concerns and communicate them to management for appropriate corrective action.
- Assist in maintaining good relationships with referring doctors, companies, institutions, and other stakeholders, as assigned by management.
- Support administrative activities and perform other duties related to public relations and patient services as assigned by the Hospital Administrator or Management.

Key Skills and Competencies
- Excellent verbal and written communication skills.
- Valuable interpersonal and relationship-management skills.
- Patient-friendly and courteous approach.
- Ability to handle complaints and difficult situations professionally.
- Good coordination and follow-up skills.
- Basic computer and documentation skills.
- Ability to work effectively with doctors, nurses, administrative staff, and other departments.
- Good presentation and communication skills.
- Ability to maintain confidentiality and professional conduct.

Qualification & Experience Qualification: Ex-Service men, Graduate in any discipline. A qualification in Public Relations, Hospital Administration, Healthcare Management, or a related field will be an advantage.

Performance Expectations The PRO is expected to maintain professional communication, ensure timely coordination and follow-up, support effective resolution of patient concerns, and contribute to a positive and patient-friendly hospital environment.

Pay: ₹11,000.00 - ₹14,000.00 per month

Work Location: In person

📌 Public Relations Officer (Patapatnam)
🏢 Karthikeya Multispeciality Hospital
📍 Patapatnam