Shift timings: Night shift (Rotational Shifts)

Working days: 5 working days (Rotational week offs)

Job Type: Full- time | Permanent

Location: Vadodara, Gujarat (On-site)

Roles and Responsibilities:

- Contact healthcare providers, hospitals, and clinics to request and follow up on medical records.
- Ensure timely retrieval of medical records while maintaining accuracy and compliance with HIPAA guidelines.
- Coordinate with provider offices to resolve documentation issues and update record status in internal systems.
- Review received records for completeness and communicate with stakeholders regarding pending requests or discrepancies.
- Take inbound or make outbound calls to customers to handle non-sales issues
- Handle all issues with diplomacy, tact, and respect. Provide quality service through product and service knowledge.
- Communicate using computer and telecommunication tools. Enter and maintain data in database systems.
- Follow up with customers to ensure satisfaction and resolve issues.



Build strong relationships with team leader and team members.

What We Expect You To Have

- Working knowledge of Windows 10 and internet fundamentals
- Proficiency in customer service, Knowledge of record management (preferred)
- Minimum 1 years of experience in operations/service industry
- Strong analytical, problem-solving, and decision-making skills
- Effective organizational skills Ability to research multiple data sources
- Must pass pre-hire exam with 90% or higher
- Ability to multitask and work under pressure Strong attention to detail and critical thinking
- Ability to work in fast-paced and versatile schedule environment Team-oriented mindset
- Clear and effective communication skills in English

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

- Commuter assistance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

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