- Provide L2 field support for printers, MFPs and multifunction printing devices at customer locations.
- Diagnose and resolve hardware and software-related printer issues.
- Troubleshoot printer components such as fuser, drum, toner, rollers, print heads, paper-feed units, trays and control boards.
- Perform installation, configuration, preventive maintenance and breakdown maintenance of printers.
- Troubleshoot print quality, paper jam, connectivity, scanning and printing issues.
- Configure printers over TCP/IP, network ports and print servers.
- Troubleshoot network printer connectivity and driver-related issues.
- Support HP, Canon, Ricoh, Xerox, Kyocera, Brother and other enterprise printers/MFPs.
- Perform component replacement and coordinate with OEM/vendor teams for complex issues.
- Handle customer escalations and ensure resolution within defined SLA.
- Maintain service reports, incident records and spare-part usage details.
- Provide remote support to L1/field engineers for complex printer issues.
- Travel to customer locations for onsite troubleshooting and maintenance.
📌 Printer Support Engineer (Thiruvananthapuram)
🏢 Accel IT Services
📍 Thiruvananthapuram
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