Experience: 5+ years in Real Estate CRM / Post-Sales
Role: Head Office / Backend
Timing: 10:30 AM–7:30 PM
Key Responsibilities:
- Lead the Post-Sales CRM team and manage the complete customer lifecycle after booking.
- Handle agreements, payment schedules, documentation, registration, possession and handover coordination.
- Ensure timely communication and resolution of customer queries and complaints.
- Coordinate with Sales, Accounts, Legal, Projects and Recovery teams.
- Monitor outstanding payments and support the recovery team wherever required.
- Maintain accurate customer records and CRM/MIS reports.
- Track customer requests, TATs, escalations and ensure timely closure.
- Manage key customer escalations and maintain strong customer relationships.
- Develop and improve CRM processes, systems and team performance.
Requirements:
- 5+ years of experience in Real Estate CRM/Post-Sales, preferably with a reputed builder/developer.
- Experience managing a CRM team is preferred.
- Strong knowledge of real-estate documentation, agreements, registration, payments and possession processes.
- Excellent communication, problem-solving and customer-handling skills.
- Robust coordination and team-management abilities.
- Proficiency in MS Excel and CRM/ERP software.
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
📌 Post-Sale CRM Head (Thane)
🏢 Psk group
📍 Thane
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