To manage the day-to-day operations of the outlet, ensure smooth business operations, achieve sales targets, maintain customer satisfaction, and ensure proper staff, stock, cash, hygiene, and operational controls.

Key Responsibilities

1. Outlet Operations

- Manage the overall daily operations of the outlet.
- Ensure the outlet opens and closes on time.
- Maintain proper cleanliness, hygiene, and presentation.
- Ensure all operational procedures and company guidelines are followed.
- Coordinate with the Area Manager and Head Office for operational requirements.

2. Sales & Business

- Achieve daily, weekly, and monthly sales targets.
- Monitor outlet sales and identify opportunities to improve revenue.
- Promote cakes, pastries, beverages, and other products.
- Follow up on customer orders and corporate/bulk orders.
- Monitor product movement and minimize sales loss.

3. Staff Management

- Allocate duties and shifts to outlet staff.
- Monitor staff attendance, punctuality, grooming, and performance.
- Train and guide staff on customer service and outlet procedures.
- Manage staff discipline and report serious issues to the Area Manager/HR.
- Ensure sufficient manpower during peak hours.

4. Stock Management

- Monitor daily stock levels and product availability.
- Check incoming stock against invoices/delivery documents.
- Maintain proper stock rotation using FIFO.
- Monitor wastage, damages, shortages, and expiry.
- Raise stock requirements on time to avoid product shortages.

5. Cash & Billing

- Ensure proper billing and cash-handling procedures.
- Verify daily cash collection and submit reports as per company procedure.
- Monitor card/UPI/online payments and report discrepancies immediately.
- Ensure discounts, refunds, and complimentary purchases are processed only with proper authorization.

6. Customer Service





- Ensure excellent customer service at all times.
- Handle customer complaints professionally and resolve issues within authority.
- Collect customer feedback and communicate important issues to management.
- Maintain proper customer interaction and outlet standards.

7. Hygiene & Food Safety

- Ensure the outlet maintains required hygiene and food-safety standards.
- Check product display, storage temperature, expiry dates, and cleanliness.
- Ensure staff follow proper personal hygiene and grooming standards.
- Immediately report any food-quality or safety concerns.

8. Reporting & Documentation

- Submit daily sales and operational reports.
- Maintain attendance, stock, wastage, cash, and other required records.
- Report outlet issues related to equipment, maintenance, manpower, stock, or sales.
- Coordinate with accounts, HR, production, delivery, and other departments when required.

Key Performance Indicators (KPIs)

* Sales target achievement
- Customer satisfaction
- Staff attendance and productivity
- Stock accuracy
- Wastage and damage control
- Cash accuracy
- Outlet hygiene and presentation
- Product availability
- Compliance with company SOPs

Required Skills

* Good communication and leadership skills
- Customer-service skills
- Basic computer knowledge
- Basic knowledge of sales, stock, and cash handling
- Ability to manage staff and daily operations
- Problem-solving and decision-making ability
- Ability to work under pressure and during peak business hours

Qualification & Experience

* Minimum Degree preferred.
- Previous experience in bakery, food & beverage, retail, or outlet operations preferred.
- Supervisory experience will be an added advantage.

Pay: ₹15,000.00 - ₹18,000.00 per month

Perks

- Food provided

Work Location: Hybrid remote in Kothamangalam , Kochi, Kerala

📌 Outlet Supervisor (Kothamangalam)
🏢 Ammas Pastries
📍 Kothamangalam