- • 2-4 years experience in IT with 1+years in BI Reporting using Oracle Analytics Server and Power BI.
- • Provide L2 support for Oracle Analytics Server (OAS) and Power BI based reports.
- • Monitor, troubleshoot, and resolve issues in dashboards, reports, data models, and ETL workflows.
- • Collaborate with business users to gather requirements and implement fixes/enhancements.
- • Perform upgrades, and patches for OAS environments.
- • Ensure data integrity and security compliance in BI solutions.
- • Document support processes, solutions, and best practices.
- • Work with cross functional teams (DBAs, ETL Developers, Business Analysts) to resolve issues.
- • Excellent understanding of the SDLC, ITSM / ITIL processes and procedures.
- • Experience working on SRs and CRs, upgrades and automations.
- • Good conceptual knowledge on data-warehouse, SQL writing skills for Teradata and OAS & Power BI for reporting.
- • Productive in handling communication with the customer, both written and verbal. Good analytical, trouble shooting and presentation skills.
- • Should be able to work in EST hours
- Certification in Oracle Analytics Server and Power BI
Responsibility of / Expectations from the Role L2 Support (Bug Fix, Performing Root cause Analysis, Deployment)
L3 Support (Enhancements and New Report development using OAS and Power BI)
Status Reporting
Work with infra/vendors team on platform related issues